Customer Service Representative
Job Summary Teleperformance is the number one contactcenter and client relationship management company in the world.Founded in 1978, the Company operates nearly 135,000 computerizedworkstations, with more than 182,000 employees across 268 contactcenters in 62 countries and conducts programs in more than 63different languages and dialects on behalf of major internationalcompanies operating in various industries.
Duties / Responsibilities
Responds to customer phoneinquiries regarding all aspects of client business, in a timely,accurate and professional manner, consistently meeting allguidelines.
Responsible for all customer inquiries
Provide excellent customer service
Follow up to customer inquiries
Troubleshoot equipment and system problems
Resolve issues on the first call
Appropriately communicate with customers
Thrives in a fast-paced environment
Exercise retention efforts
Identifycustomers who are comparison-shopping and offer alternativesolutions or additional products and services to meet thecustomer s needs.
Must be 18 years of age or older
Strong written and verbal communication skills and anability to work with people from diverse backgrounds
Ability to multi-task, good organizational and timemanagement skills.
6 months of CustomerService experience preferred
Ability toconsistently meet schedule requirements
Education / Experience :
High school diploma or GED required
Previous experience in a customer service position is aplus
Any customer skill, quality or trainingcertification is a plus
Communication and NumericSkills :
Ability toread, analyze, and interpret verbal and writteninstructions.
Ability to write businesscorrespondence.
Ability to effectivelypresent information and respond to questions fromcustomers
Aility to speak effectively withindividuals identified in Work Relationships.
Ability to define problems, collect data, establishfacts, and draw valid conclusions.
Ability to apply sound judgment and decision-makingskills in dealing with a variety of routine and non-routine issues,often with limited standardization.
Ability to add, subtract, multiply, and divide all unitsof measure using whole numbers, common fractions, anddecimals.
Knowledge ofemail systems such as Microsoft Outlook sufficient to communicatewith both internal and external contacts.
Knowledge of Word and / or Excel sufficient to enter data,copy or cut and paste data and print results asrequired.
Ability to manage multiple web orsoftware based programs simultaneously.
Teleperformance is an equal opportunityemployer
Associated topics : agent, answer, call center, call center representative, clerk, customer care representative, product support, representante de servicio al cliente, service representative, system support