Service Desk Specialist - 2 openings
Fidelity National Financial
hace 6 días

Position Summary

The Service Desk Specialist provides tier one technical support of business critical services for internal and external customers while providing excellent customer service. Duties

  • Field and troubleshoot incidents and requests via phone and email in ServiceNow ITSM platform leveraging internal knowledge base and resources through resolution
  • Proactively collect and validate detailed information to effectively articulate incident factors to appropriate escalation resources when required
  • Maintain a working knowledge of FNF services and entities to provide customized support as required
  • Seek opportunities for continuous improvement with an emphasis on delivering and optimizing support of services Requirements
  • Excellent communication skills
  • Strong troubleshooting and analytical skills
  • Ability to communicate complex issues in an articulate fashion
  • Detail oriented and highly motivated
  • Productive in a fast paced call center environment
  • Ability to multitask while maintaining work load and participating in projects as needed
  • Self-starter that enjoys collaborating and working in teams Education Bachelor’s degree in Computer Science or Information Technology desirable Experience + years of experience in an IT Support role or equivalent education Additional Skills
  • ITIL certified desirable
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