Service Desk Specialist - 2 openings
Fidelity National Financial
hace 63 días

Position Summary

The Service Desk Specialist provides tier one technical support of business critical services for internal and external customers while providing excellent customer service. Duties

  • Field and troubleshoot incidents and requests via phone and email in ServiceNow ITSM platform leveraging internal knowledge base and resources through resolution
  • Proactively collect and validate detailed information to effectively articulate incident factors to appropriate escalation resources when required
  • Maintain a working knowledge of FNF services and entities to provide customized support as required
  • Seek opportunities for continuous improvement with an emphasis on delivering and optimizing support of services Requirements
  • Excellent communication skills
  • Strong troubleshooting and analytical skills
  • Ability to communicate complex issues in an articulate fashion
  • Detail oriented and highly motivated
  • Productive in a fast paced call center environment
  • Ability to multitask while maintaining work load and participating in projects as needed
  • Self-starter that enjoys collaborating and working in teams Education Bachelor’s degree in Computer Science or Information Technology desirable Experience + years of experience in an IT Support role or equivalent education Additional Skills
  • ITIL certified desirable
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