Who we are
Our mission is to build a global movement where people live, travel, work, and experience while making meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What the role is
The Front Staff works in collaboration with the location general location staff, General Manager and Operations Manager.
This position will report directly to the location Operations Manager and will help to keep updated the developments and initiatives for operations for the location under its responsibility.
Selina is growing fast and our location customer service is a key element on this journey.
What you will be doing
Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To undertake all training as required (eg, first aid, health and safety, customer service).
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner
Interact with customers, take orders and serve snacks and drinks
Comply with all food and beverage regulations
Offering all Selina services such as tours, shuttle buses and rentals to customers
Ensuring the best experience of all customers
What you need for the role
Customer service skills or proven track record in Hospitality / similar roles.
Previous experience with dealing with clients
Ability to work under pressure
Ability in solving problems
Advanced level of English is required
What you can expect
A competitive salary
Public Medicare, Dental and Vision.
13th Salary and Vacation premium
Discounts at all Selina locations
20% discount on food & beverage and Family discounts
No dress code
And of course, your birthday off on us!