IT Helpdesk
Selina
Casco Antiguo, Panama
hace 11 horas

Who we are

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, and to work and enjoy new adventures.

What the role is

Respond to requests for technical assistance (in person, via phone, email, and ticket support center).

What you will be doing

  • Respond to requests for technical assistance (in person, via phone, email, and ticket support center).
  • Able to work with users at different levels across multiple countries
  • Configure Azure AD and Identity
  • Managing IT’s ticket queue
  • Troubleshoot and support Windows and Mac laptops
  • Diagnose and resolve technical hardware and software issues.
  • Provide guidance, assistance, coordination, and follow-up on client questions and problems.
  • Redirect issues to the appropriate resource.
  • Identify situations requiring urgent attention.
  • What you need for the role

  • At least 2 years of experience as a Help Desk / IT Support Specialist - must
  • Excellent English written and verbal must
  • Experience with an active directory - must
  • Experience with Microsoft Azure AD and Intune - Big Advantage
  • Experience with Microsoft Identity Management Big Advantage
  • Strong desire to learn and to progress in the IT field
  • Strong drive to provide excellent customer service
  • Ability to work independently
  • Excellent organizational skills
  • Resourcefulness and problem-solving attitude
  • What can you expect

  • Competitive salary
  • Performance bonus
  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • Have your birthday off
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people
  • Extra country-specific benefits; we can tell you more during the application process
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