CAR Logistics Subject Matter Expert Manager
Apm Terminals
PA - Panama City
hace 12 horas

Leads a team of subject matter experts with upskilling in and making full use of new processes, tools and applications, with medium scope and / or complexity, in order continuously to improve our service offering to our customers, and at the same time, improve our productivity.

Is accountable for the overall outcomes of the team and support to Area Focus.


  • Leads a team in providing business guidance and support
  • Drive ownership and pro activity
  • Promotes continuous improvement and project mindset within the team
  • Accountable for the timely deliverable of process reviews, projects, and / or any product under the responsibility of the team
  • Is overall accountable for improvement projects in sites in which performance is slipping.
  • Transfers expertise knowledge about operational processes from HQ
  • Business Process Owner community to the functions. This is not limited to business processes, business process measures and integration of systems with other applications for reporting visibility, messaging and alerting.
  • Establishes an open and constructive working relationship with the global Subject Matter Expert community to ensure rapid and optimal use
  • of global solutions.
  • Documents requirements and ensures compliance with required processes.
  • Maintains a community of local Super Users within the Area
  • Promote and guard business processes & data quality awareness and compliance
  • Global / Regional SME / FPO Community contributions
  • Accountable for :

  • Driving and anchoring global initiatives until handover to standing organization including sustainability.
  • Constant coaching of the team
  • Capability building & upskilling on platform / process
  • Local process execution capabilities
  • Process standardization
  • We are looking for :

  • Excellent written and verbal communication skills
  • Customer and people oriented
  • Excellent conflict resolution and problem-solving skills
  • MS Office tools, data analytics and reporting
  • Strong leadership skills
  • Process improvement & Project Management skills
  • Strong communication and stakeholder management skills
  • Result driven combined with the ability to achieve results through people
  • Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial

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