As a Sales Representative, you will maintain exceptional customer service while providing support for customer’s inquiries about lost or damaged devices, device upgrades and resolve customer issues.
You will engage with the customer to understand their technology and sell protection / tech support solutions.
Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our clients products and services.
6 months of sales experience in a call center or retail environment.
Bilingual (English Advanced, Spanish Advanced)
Must be able to work evenings and weekends.
Must have ability to work independently and in a team environment.
Demonstrate strong problem solving skills.
Maintain data accuracy and performance standards.
Self-motivated and able to adapt and comprehend changes in business processes or procedures
Reliable, physical attendance is key to success and necessary to meet objectives.
High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.