Call Centre Digital Transformation LeaderBased in Sydney or MelbourneIBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development.
With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
We are looking for aCall Centre Digital Transformation Leaderfor Call Centre and Operations Transformation to join our growing team.
Based in Sydney or MelbourneWhat will I Be Doing?·Guide enterprise-level clients through their digital transformation journeys with a focus on Call Centre transformation including contact centre transformation with AI along with middle office and back office straight through processing automation with cognitive digital workers.
Your focus will be to ensure that the customer is at the centre of all solution design with a key focus on how customers perceive their interactionsWhat Will Be My Challenges?
Must Have·Ability to travel extensively, at short notices and perhaps extended time periods·Must have self-drive to lead initiatives and multitask·Strong communication skills both verbal and written·Five years experience with cognitive and knowledge management systems technologies such as Watson, Einstein(Salesforce) etc·Understanding of AI Ops type ongoing delivery models and disciplines to support transformation programs·Large scale project delivery experience in Finance / Telco or distribution industriesSign me up!If the above sounds like THE perfect opportunity for you to further your executive career then please apply online attaching your resume and application letter.
To find out more, head to (url removed)GBS10 AsiaPacific