This is a position of IBM Switzerland Ltd.Hardware and open source software technician is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems, hardware components, networking products, open source software and operating systems.
Within IBM the technician is the primary technical interface to clients for the coordination of hardware and / or software support and delivery of operational services as required by the client.
This includes out of business hours (evening and weekend) activities, as well as standby service covering all Swiss Romandie territory.
You advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
You may also perform services activities such as systems solution assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.
You are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
When critical situations occur, you are the IBM technical interface to clients and manage the situation until the problem is fixed.
You have a thorough understanding of, and are able to articulate, IBM's technical support strategy.You are responsible for the technical value relationship to protect revenue base and identify new services opportunities.
You focus on individual / team objectives and development of professional effectiveness.