Customer Service Analyst W/M
Ciudad de Panamá, France
hace 13 horas

Job description

Purpose : support markets and commercial orders follow up. Represent Markets within Operations and Operations within Markets.

Main activities :

  • Provide direct markets communication, regarding orders (regional and worldwide).
  • Ensure the service level of the OTA (on time availability).
  • Deals with the freight forwarders, customs agents and main suppliers based on applicable incoterms.
  • Ensure the invoicing flow with the shipping documents, as : packing lists, supplier invoice, certificate of origin, air way bill, and bill of lading.
  • Prepare and execute the shipment plan with the supplier, based on the market’s needs.
  • Responsible of the commercial order follow up, alert of potential risks, find better options of solutions, in order to mitigate the impact on deliveries delays.
  • Support on market claims, and any order requirements.
  • Embody brand values :

    Understand and embody brand values : Joie de vivre, Authenticity, Elegance

    Embody company values :

    Understand and embody company values : Play as One Team, Play by Daring, Play with Tenacity and Play with Elegance.

    Key Performance Indicators :

    Business Key Performance Indicators (individual and / or team ones) :

  • OR (Operations revenue), OTA / OTIS.
  • Internal Relationship : worldwide Operational teams.


    Main skills, competencies and knowledge required :

    Professional background :

  • Degree in Business Administration, Industrial Engineering, Logistics or related disciplines.
  • 2+ years of experience in logistics activities or as a planner.
  • Skills :

  • Business result oriented with customers’ insights.
  • Analytical and problem-solving skills.
  • Assertive with communication and interpersonal relationships.
  • Decision maker.
  • Mental agility.
  • Change Management.
  • Adaptability.
  • Innovation.
  • Results oriented.
  • Negotiation skills.
  • Technical skills :

  • Technical, practical and know-how of logistics affairs.
  • Specific requirements :

  • Good command of Spanish and English.
  • Planning and analytic capabilities.
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación