Sr. Collections Manager
Ciudad de Panama, Panamá, Panama
hace 3 días

Job Description

In this role, you have the opportunity to

Manages and organizes collection and dispute activities in accordance with clear policies in terms of efficiency and effectiveness

You are responsible for

Manages team leads for collections

in the hub location.

Is responsible for the development and staffing of the team

Regularly interacts with senior management, up to executive level

Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship

Provides direction to employees according to established policies and management guidance.

Administers company policies that directly affect subordinate employees.

Management reviews work to measure meeting of objectives.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Networks with senior internal and external personnel in own area of expertise.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you should have the following skills and experience

Typically requires a Bachelor’s or Master's degree with >

6 years of related experience, preferably in a shared service environment

Strong collections background in business to business collections with a customer service / retention mindset.

Advanced English Level is a must

Minimum of 4 years of experience working with a multimillion dollar portfolio.

Tangible experience with managing operations in an environment highly dependent on IT system

Experience in B2B Collections

Has exhibited early signs of leadership capabilities and evidence of encouraging Philips Behaviors; Team up to Excel, Taking Ownership, and Eager to Win

Excellent written and oral communication skills

Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

Experience within the healthcare or medical manufacturing industry is beneficial.

In return, we offer you

In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged.

After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.


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