Sr. Analyst, BI&A and Continuous Improvement, OneSource Service Management
Estée Lauder Companies
Panamá, Panamá, Panama
hace 5 días

About The Estee Lauder Companies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.

Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

Position Overview :

The Senior Analyst will be Implementing Continuous Improvement projects across functions, such as process streamlining for OneSource processes that cover multiple functions, capacity creation through identification of automation and integration opportunities, SLA improvements via process analysis and improvement / elimination of hold times and backlogs, to cite a few examples.

The results from these analyses enable services to balance and absorb more workload with minimal additional hiring, increasing OneSource productivity and cost efficiency, and generating savings for OneSource and its customers.

Business Insights & Analytics and Operational Reporting

Responsibilities :

  • Support efforts to drive adoption of the OneSource Operational Performance metrics program and supporting systems, processes and reporting locally.
  • Perform data analysis and mining on end to end process and customer journey analytics in support of customer inspired business insights.
  • Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information.
  • Monitor performance of OneSource Operations locally and provide daily oversight and review to cite trends and opportunities.
  • Becomes the subject matter expert in process analytics leveraging top notch process mining tools to identify process variants, bottlenecks, loops, correlation analysis whilst generating meaningful insights.
  • Continuous Improvement

    Responsibilities :

  • Identify improvements related to performance metrics.
  • Acts as a change leader and drive transformation in collaboration with internal BU’s and Vendor
  • Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and GBS organization.
  • Proactively identify potential enhancements to current systems.
  • Benchmark and monitor processes as it pertains to services in-scope
  • Qualifications

  • Brings personalized experiences to enhance delivery
  • Ability to formulate and deliver presentations to Sr. Executives
  • Supports an accountability and own it culture
  • Has operated as an innovation / change agent in the past
  • Creates creative solutions to difficult problems.
  • Data and SLA commitment driven
  • Process and continuous improvement mindset
  • Proficient with Office tools and strong business solutions / ERP skills
  • Strong communication, interpersonal, analytical and problem-solving skills
  • Knowledge of business processes and internal controls.
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