As Mainframe zOS System Programmer Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance.
You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.
And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
ResponsibilitiesAdopt the given technology to meet the drift of customer and business requirementsAct as support SPOC for z / OS operating system and system components, Provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to z / OS operating system, network, and component software.
Primary support for assigned ISV products along with diagnose z / OS platform system and product issues and follow up with root cause analysisAnalyze performance issues while providing technical consultation and inquiries from the other IT technical teamsSupport for new product installation and evaluation as neededAssume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problemsLead daily Operations meetings provided there are no P1 incidents runningAid with identifying problem management trends