Customer Service Rep
The Flyer
Panama City
hace 4 días

Position Description

Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines.

Essential Functions :

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries
  • Troubleshoot equipment and system problems
  • Resolve issues on first call
  • Appropriately communicate with customers
  • Thrives in a fast-paced environment
  • Exercise retention efforts
  • Identify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customer's needs
  • Build and maintain customer loyalty
  • Qualifications :

  • Must be 18 years of age or older
  • Strong written and verbal communication skills and an ability to work with people from diverse backgrounds
  • Ability to multi-task, good organizational and time management skills
  • 6 months of Customer Service experience preferred
  • Ability to consistently meet schedule requirements
  • Education / Experience :

  • High school diploma or GED required
  • Previous experience in a customer service position is a plus
  • Any customer service, quality, or training certification is a plus
  • Communication and Numeric Skills :

  • Ability to read, analyze, and interpret verbal and written instructions.
  • Ability to write business correspondence.
  • Ability to effectively present information and respond to questions from customers
  • Ability to speak effectively with individuals identified in Work Relationships.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
  • Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
  • Computer Skills :

  • Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
  • Knowledge of Word and / or Excel sufficient to enter data, copy or cut and paste data and print results as required.
  • Ability to manage multiple web or software based programs simultaneously.
  • Teleperformance is an equal opportunity employer.

    Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following : It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters.

    Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company.

    Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.

    com address. We DO NOT use personal email addresses to send official correspondence.

    Associated topics : answer, call center, client, client service, customer, customer service, guest, service representative, support specialist, trouble resolution

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