Marine International Service Engineer
Alfa Laval
Panamá
hace 4 horas

The purpose of his role is to help customers with technical operational issues by executing troubleshooting and field service requests received through the Global Marine Service Desk.

Profile

  • Electrical, Electromechanical, Mecanical, Marine engineer or equivalent
  • Boiler, fuel and control system equipment experience.
  • Experience working as a Field Service Engineer.
  • Fluent English and Spanish verbal and written.
  • Good cross-cultural communication skills.
  • Experience working in an international context and across borders with colleagues and customers from other cultures, a plus.
  • Good reporting skills.
  • Experience of working in CRM systems and planning tools, a plus.
  • Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours is necessary
  • Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Americas, EMEA or Asia) but also globally when needed
  • What kind of activities does the role have?

  • Execute international and local field services that are received through the Global Marine Service Desk.
  • Pick up and bring bookings, VISAs, permits, spare parts, equipment etc. needed to perform the field service.
  • Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved.
  • Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved (e.
  • g. for on the job training on niche products both for customers and service engineers).

  • Provide qualified service on customers’ boilers, burners, control systems and matching equipment.
  • Execute Performance Audits.
  • Produce service reports and document performed field service as per guidelines.
  • What the person must do to be successful in this role? Work together with other Global Marine Service Organization members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if so required.

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