The purpose of his role is to help customers with technical operational issues by executing troubleshooting and field service requests received through the Global Marine Service Desk.
Electrical, Electromechanical, Mecanical, Marine engineer or equivalent
Boiler, fuel and control system equipment experience.
Experience working as a Field Service Engineer.
Fluent English and Spanish verbal and written.
Good cross-cultural communication skills.
Experience working in an international context and across borders with colleagues and customers from other cultures, a plus.
Good reporting skills.
Experience of working in CRM systems and planning tools, a plus.
Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours is necessary
Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Americas, EMEA or Asia) but also globally when needed
What kind of activities does the role have?
Execute international and local field services that are received through the Global Marine Service Desk.
Pick up and bring bookings, VISAs, permits, spare parts, equipment etc. needed to perform the field service.
Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved.
Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved (e.
g. for on the job training on niche products both for customers and service engineers).
Provide qualified service on customers’ boilers, burners, control systems and matching equipment.
Execute Performance Audits.
Produce service reports and document performed field service as per guidelines.
What the person must do to be successful in this role? Work together with other Global Marine Service Organization members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if so required.