VxRail -Technical Support Engineer
Konzerta Selecta
Panamá, Panamá, Panamá
hace 13 horas
source : Konzerta

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media.

No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our Product Services team in Panama to do the best work of your career and make a profound social impact.

What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will : · Resolve issues while working closely with multi-functional teams · Provide feedback to Engineering for improving product quality and reliability · Determine priority levels while negotiating and setting expectations with customers · Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect · Drive excellence through quality closures and proper escalation of issues Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role : Essential Requirements · 3 to 5 years of experience working experience in one or more of the following technologies : Servers, Virtualization (vSphere, vSAN, NSX, vCloud), Linux and Network (Switching and / or Routing) · Great English skills (verbal, written and listening) · Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures · Able to work rotational shift work, including holidays and weekends Desirable Requirements · Advanced knowledge of the technologies : VxRail technology, TCP / IP Networking, VMWare (vSphere and / or vSAN), Linux, Phyton, Kubernetes.

  • Engineering-level certifications, such as : CCNA or higher, VCP DCV, VCP-NV, VCAP, LPI-2 or RHCE, vSAN specialist, or any equivalent or higher certification
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