Senior Technical Consultant Location : Remote, MA / Remote, NY / Remote, PA
Senior Technical Consultant Location :
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-
to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive and proud of our phenomenal growth and industry-leading NPS scores. We work hard but try not to take ourselves too seriously.
We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow's Customer Service Management (CSM) solutions and services, in a client consulting environment.
The Consultant will be responsible for delivering Industry best practices around Customer Service, Field Service, Knowledge and Contact Center processes, across functional silos, geographic and business unit boundaries.
This role will be responsible for provide subject matter expertise within the industry.
What you get to do in this role :
Subject Matter Expert on the delivery of CSM platform
Lead all technical aspects of project delivery and solution delivery including :
Application UI Configuration
Development of required client specific reporting
Development of requirement integration components (SSO, LDAP, etc.)
Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
Be a lead member of the overall implementation project team
Be the Subject Matter Expert on CSM best practices, including the Field Services Management (FSM) and Knowledge Management applications.
Prepare all client facing and internal deliverables that are technology related
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Up to 50% travel annually
In order to be successful in this role, we need someone who has :
Proven experience as a key technical resource leading the development of solutions in client environments
Experience of WebServices, API’s, Database-level integrations / ETL
Windows / Linux Operating System, Virtual machine configuration and connectivity
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
Strong communication skills (both written and verbal)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.