At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good protecting food, protecting people, and protecting the planet.
By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Sales Administration Officer
We are looking for a professional that will have direct contact with different stakeholders of the different markets and ensure that the processes are run with excellence and adequate support.
In this role, you will be an individual contributor who will xecute the end to end process for spare part orders and queries from customers.
Delivering high level of service to secure the customer service experience.
The position is based in Panama City, Panama.
You will be travelling up to 10 % of your time to our customer sites
Tetra Pak is not sponsoring work visas or relocation for this position.
What you will do
As a Sales Administrator Officer you will :
Execute the end to end process for parts orders, return orders and quotations, including tasks in SAP and other internal tools & systems
Execute Pro-active follow-up of remaining orders
Participate in defining, developing, and deploying visual management including the right metrics for parts administration.
Responsible to coordinate with cluster market area when there is an issue with agreed delivery schedule.
Participate in continuous improvement activities related to parts administration.
Who you are
We believe you have :
Bachelor’s degree in Industrial engineering, Supply Chain, Administration, and other related fields.
Proficiency in English (verbal and written).
At least 2 years working experience.
Previous customer support experience.
CRM experienced or knowledge is a plus.
Good Knowlegde in SAP and Excel Advanced.
Strong problem solving and customer orientation skills, highly motivated, team player, analytic, with attention to detail and organized.
Continous improvement mindset.
We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers a spirit of innovation where our engineering experts drive visible results
Equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements