What's The Role?
This position will be focus on driving digital transformation and agile deployment of digital customer journeys in all Liberty Latin America operations, by supporting the definition, prioritization, refinement, and implementation of Product Backlogs to transform all journeys into seamless frictionless digital experiences.
What You'll Do?
Develop a deep understanding on how all the different OpCo processes and operations.
Work hand in hand along with Product Owners in the creation, refinement and implementation of epics, features, and stories.
Interact with product, operation, and OpCo teams to gather data and align concepts.
Map current capabilities across the Customer Journey levels and identify gaps with respect to other players (LLA OpCos or competitors) as well as with future capabilities.
Standardize documentation of business rules and requirements across markets, to serve as input for Product Owners in the backlog creation and prioritization.
Organize, groom, and prioritize the Digital Transformation Backlog along with the Product Owners.
Ensure that defined Customer Journeys are accurately translated into epics and features
Serve as the primary point of contact between Product Owners and Service Designers to ensure the implementation of the backlog follows the guidelines defined by the CX Team.
Pull, analyze, and use data from multiple sources to build metrics and business cases to support decision-making.
Develop best practices analysis and competitor benchmarks within the organization.
Ensure strong collaboration and communication across the company and serve as a point of contact for internal stakeholders.
Preferred education / qualifications
Bachelor’s Degree in Business, Economics, Engineering, Statistics, or a related field.
Previous experience working in agile environments.
3 years working in Business Consultancy, Business Analyst or related.
Specific Knowledge & Experience
Works from a business, technical and operational perspective.
Strong analytical thinking skills and ability to influence
Strong written and verbal communication skills, ability to form strong business relationships across all
Strong Grasp of Digital ways of working and the Digitalization Opportunities.
Timeliness in all actions with quality consciousness towards services received and provided.
Effectively gathers information, structures clear reasons for decisions and leads debate where required.
Works collaboratively with stakeholders and team members to deliver the best results.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.