A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
What will I be doing?
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience.
A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards :
Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations
What are we looking for?
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
High school graduate or above
Good physical condition
At least two (2) years of law enforcement experience either on a Security Bureau or military training
Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
Should be well versed in local law / government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Good communication skills
Good grooming standards
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in customer service environment
Knowledge of P.A.C.E.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-
stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!