Client Success
FullStack Labs
hace 17 horas

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions.

As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re most proud of : *Offering life-changing career opportunities to talented software professionals across the Americas.

  • Building highly-skilled software development teams for hundreds of the world’s greatest companies.*Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our rating on GlassDoor.*Our client Net Promoter Score of 64, twice the industry average.*Sustained growth of 100% - 200% per year.
  • The Position :

    We're looking to hire client success technical project managers to ensure our developer teams are performing to expectations for our clients.

    The skillset required is someone with experience as a mid-level or senior Technical Project Manager / SCRUM Master and with some previous experience as a software engineer.

    Primary responsibilities will include :

  • Onboarding team members to client projects.
  • Verifying team members are productive, efficient, unblocked, happy, and delivering high quality.
  • If any of the above are not true, solving the issues to achieve the goals.
  • Aware of what our team members are doing, workload, and deadlines.
  • Attends client and internal meetings to help with communication and team dynamics.
  • The first point of contact for escalating operational issues : team dynamics, performance, and team availability.
  • Work with team members closely : recurring one on ones.
  • In charge of getting feedback from the client’s focal point for the team members and identifying improvements. Reinforce the fact that timely feedback is critical.
  • What We're Looking For :

    Must-Have :

  • Scrum certification.
  • Software engineering experience
  • Technical project manager experience
  • High level of ownership.
  • Forensic attention to detail.
  • The ability to work independently and figure things out.
  • You're a professional that takes pride in your work.
  • Good communication skills.
  • Desire to continually improve and learn.
  • Team player who is open to receiving, and acting on feedback.
  • General Requirements :

  • Excellent time management skills. You're able to pivot quickly from one contextual focus to another easily.
  • You have a well-defined knowledge of modern application development (JavaScript, Ruby, Python, SQL, React, Angular, SCRUM, CI / CD, etc.
  • You should be able to advise on architectural decisions related to a project and be able to determine "bad" from good during code reviews.

  • You're comfortable communicating and working over video calls using Zoom, Google Meet, etc. A good portion of your week will be spent communicating with clients.
  • You should have a calm, professional demeanor, be prepared for meetings, and always be on time.

  • Ability to manage and guide junior developers and junior team members. Your team will look up to you to define the morale and pace of the project, this should be a natural extension of your personality.
  • A commitment to quality at all times. It’s critical that you understand the difference between a good app and a bad one.
  • You must be able to determine what clients / users will want, then have the ability to direct your team to build it.

  • Ability to lead and motivate your team
  • Experience leading teams using agile / scrum
  • Experience with Jira.
  • Benefits :

  • Competitive pay in US dollars.
  • 100% remote work, now and post COVID.
  • The ability to work with leading startups and Fortune 500 companies.
  • English Classes.
  • Virtual company events each month.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.
  • FullStack Labs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.

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