Desktop Support Technician
First Quantum Minerals Ltd
Donoso, Panamá
hace 6 días

Categories : Information Technology

First Quantum Minerals Ltd. has grown from a small mineral operation in Zambia into a multinational mining business in less than two decades, with a global portfolio of copper and nickel assets in Europe, Africa, Australia and South America.

This phenomenal growth is down to FQM people who have strived to be Bolder, Smarter and Driven in everything they do.

In March 2013, First Quantum Minerals acquired Inmet Mining Corporation, a Canadian-based mining company primarily producing copper and zinc from mines in Finland, Spain and Turkey, with also a major copper deposit under development in Panama, known as Cobre Panama.

The combination of the First Quantum and Inmet assets has created one of the world’s leading copper producers with a geographically diversified portfolio of high-

quality operations and development projects in eight countries across five continents.

With a strategic plan to produce more than 1 million tonnes per annum of copper within five years, the Company is poised to become the largest, widely-

held pure-play copper producer and one of the top five copper producers in the world.

Key Responsibilities : Program and coordinate with the Service Desk the work plan to be developed daily, unifying the action criteria,

rules and procedures of the area, considering the needs of the organization and available resources, as appropriate. Organizes and assigns the tasks of the day to the work team (external and internal staff), according to planning agreed

with the leadership, Modifying the work in front of contingencies (business priorities, absence of personnel, among others).

Report to the Service Desk Lead about the activities performed in the Department / Area, based on work orders and / or regular

duties, reporting on results and contingencies, providing options for mitigation of impact. Provides technical support to users of computer and telephony equipment, corresponding to areas related to Copper Panama.

Controls the good use of all types of equipment of the service at his / her charge, giving instructions and verifying correct

use by the users. Delivery of technological assistance to users through the Service Desk, providing guidance on the use of equipment and

identifying requirements, then delivering a solution via telephone or e-mail, or elevating in case it is required to Network

technician, of second level or External Technical Service. It is updated in the current technologies, by attending both internal and external training, as required.

Skill and Educational Requirements Technical Degree

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