ACCOUNTABILITIES : Provides operational support through varied informational processing activities that supports a specific business need Organizes and maintains files (hardcopy and electronic) for group supported Researches and obtains specific information requested by group supported Administers programs, projects and processes specific to the operating unit served Serves as a liaison with others within and outside the company Prepares standard or complex documents from various source materials.

REPONSIBILITIES Responsible for receiving or / and making calls and responding to internal and external customer concerns / requests Displays ability to perform independently and confidently Work is evaluated upon completion to ensure SLAs have been met knowledge of company products / services to aide in customer queries Provides solutions to issues and problems, responds to customer issues and uses judgment to escalate issues when necessary Able to leverage policies and procedures to service accounts and provide excellent support to customers May perform related clerical work as needed