Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle : sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable / wireless / satellite, banking, retail, technology, consumer, travel / hospitality, e-commerce, and others.
The Customer Service & Technical Sales Agent uses proving questions to understand the needs of potential customers, guide them to the best possible solution, and provides them with the services that best suit their needs.
English fluent (advance or native level) Minimum 1 year of experience in the Call Center Industry. Stability will be considered a plus.
At least 1 year in sales, desirable experience in technical services accounts Excellent conversational and listening skills.
Technical service background High school diploma or higher level Schedule and onsite availability