Sea Logistics Operational Care Expert
Kuehne Nagel
Panama, Panamá, Panama
hace 8 horas

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Sea Logistics Operational Care Team Expert is part of a team in the Operational Care Center responsible for coordinating transport activities by : - Executing the necessary bookings with our partners (Carriers) - Executing the requisite data entry - Generating the required documentation and liaising with our Customer Care team to ensure requirements are met.

All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

They build and maintain a strong partnership with key carriers and vendors.

Your Responsibilities

  • To create / complete shipment details in our internal data management system (Carrier / Vessel, Item description, etc.)
  • To coordinate with customer care, haulers and carriers
  • To create files for consolidation container (Master / Single)
  • To review and insure alignment of shipping instructions including to clarify any deviations / conflicts taking country regulations, compliance and rate and routing information into consideration
  • To ensure profit maximization
  • To immediately report problems, operation disputes or discrepancies to the direct report.
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies
  • To work with Customer Care on account implementation, ensuring a smooth transition from sales to operations
  • To support the Customer Care team in resolving complaints
  • Your Skills and Experiences

  • Administration, Logistics Degree or alike.
  • Sea Logistics experience will be a differential
  • Intermediate English
  • Freight Logistics experience will be a diferential
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación