CAR Customer Service Agent (Pipeline)
Maersk Group
hace 6 días

We offer

As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We have a competitive compensation and benefits package for full-time employees. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

  • Handle customer inquiries / requests by telephone and email from 5 different countries (Panamá, Colombia, Costa Rica, Dominican Republic and Venezuela)
  • Provide product and service information to customers.
  • Follow up customer inquiries when necessary.
  • Identify, research, analyze and resolve customer complaints.
  • Identify opportunities to improve customer experience and processes.
  • Act and communicate proactively and keep customers informed of any issues or changes in the booking.
  • Work independently and assist the team in realizing goals and standards share knowledge and best
  • practices.

  • KPI’s measurement.
  • We are looking for

  • 1-2+ years of demonstrated experience in Customer Service
  • English proficiency 80%
  • Excel proficiency : Intermediate
  • Knowledge in logistics is a nice to have
  • Apply Last application date : 30 / 12 / 2020

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