EF Educational Tours is currently looking for an ambitious, dynamic, and enthusiastic candidate to join a customer centric Operations department focused on optimization and continuous improvement.
As a Director of Production LATAM, you will be managing a team of Production Specialists and be responsible for the production and on-tour experience of our tours, working closely with colleagues across the Production and Procurement departments in Switzerland and Panama City and also with our Sales and Product Development departments situated in Boston, USA.
Managing a small team of Production Specialists
Set team goals in line with the production season to ensure every team member is on track in terms of both timing, as well as quality and cost
Monitor team’s KPIs and assist Production Specialists in further tour improvements to quality
Helping each Production Specialist to develop and maintain an allocation strategy for each tour which meets cost, quality, and capacity limitations
Grow & develop a young and enthusiastic team through ongoing performance management conversations and setting development targets
Perform tour analyses to identify potential production challenges and proactively implement solutions
Monitor projected cost of the tour portfolio and ensure it is produced within budget, while fulfilling customer requests
Support the Production Specialists to ensure they have a productive collaboration with on-tour representatives (Tour Directors) and that they are setting the Tour Director up for success for each group
Monitor on-tour experience via received feedback and ensure the Production Specialists are equipped to actively support groups on the road
Manage all major incidents on tour and assist the team in smaller emergencies, empowering them to act according to customer experience and cost constraints
Providing input towards the creation & improvement of Tours in the LATAM Portfolio
Collaborate frequently with the Director of Procurement LATAM throughout the production cycle
Anticipated 30% of business travel within LATAM, US and Europe for annual meetings
Skills and Experience
Bachelor’s degree in business, travel and tourism or another relevant field
Minimum five years’ experience in the Tourism / Travel or Operations field preferred
Professional working level of English and Spanish (both oral and written)
Proven track record of providing excellent customer experiences
Proven ability to work independently
Ability to work in high pressure environment and meet deadlines
Ability to communicate and build networks effectively
Attention to detail and ability to work in a diligent and organized fashion
Excellent people and stakeholder management skills, with experience leading a team being preferred
Continuously questions the status-quo and look for ways to improve; inspires colleagues to do the same
Data-driven approach to decision making
Seeks business change and drives product development
Strives to create a collaborative environment on day to day basis and demonstrates commitment to teamwork
Further, demonstrates flexibility to help colleagues when needed and shares information and identified best practices openly with colleagues
Develops effective networks within Operations organization as well as with Product
Innovative approach and inspires same from the team
Spreads positive energy and makes the workplace a fun environment
Please submit your CV and Cover Letter in English. We screen applications on a rolling basis.
About EF Tours
EF Educational Tours is part of EF Education First, the world leader in international education. We are a multinational group employing over 52,000 staff and teachers with 630 schools and offices in over 116 countries.
To date, millions of people have benefited from an EF program.
EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world.
For more detailed information, please visit us on www.eftours.com
EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.
Why work at EF?
We are international. With a global network of offices and schools, EF is able to offer an international career in any part of the world.
We are entrepreneurial. EF has grown into the largest international education company by hiring people who are street smart and can get things done .
Our entrepreneurial spirit is at the core of what makes working at EF a ton of fun.
We embrace change. Be prepared to join a flexible organization where no day is the same. We believe change is key to business success, personal development, and career progression.
While we continue to grow, we strive to stay small to ensure agility, smart thinking, and a fun place to work. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you!