Duties and Qualifications
Associate Communications Officer
Organizational Setting and Work Relationships
In line with its Global Communications Strategy, UNHCR requires skilled communications professionals to conceive and execute a range of activities that help us lead the narrative on forced displacement, generate empathy and mobilize action.
This body of work spans communications strategy and coordination, news and media relations, multimedia content production, social media engagement, Goodwill Ambassadors and other influencers, public outreach and campaigns, fundraising, analytics and brand.
UNHCR s Associate Communications Officers need to cultivate a keen understanding of our target audiences including an up-to-the-minute grasp of the methods and tone of voice that resonate deeply, win trust and spark quality engagement.
They must be vigilant about editorial and journalistic standards, attentive to protection concerns and political sensitivities, and focused on communicating successfully with key demographics.
These audiences will vary by location, language and platform, among other factors, as well as whether the aim is to inform, advocate or raise funds.
The Associate Communications Officers functions, working relationships and skills specializations differ depending on language, location, grade, and whether they sit within a country operation, a regional bureau or the Global Communications Service.
UNHCR s primary target audiences include public, media and policymakers, while our main partners and influencers include peers and private sector, trusted figures and our own workforce.
Some communicators will focus mainly on news and media relations, for example, while others will produce multimedia content, manage social media accounts or lead advocacy campaigns.
Forging partnerships with media outlets that reach target audiences is a central role for all Associate Communications Officers.
All Associate Communications Officers are expected to work strategically in support of UNHCR s operational and communications objectives for their geographic area of responsibility (AoR) as well as global priorities.
Communications approaches should reflect our core values as an organization that is caring, trustworthy, proactive, outcome-focused and responsive.
This will reinforce UNHCR s role as the lead agency that protects refugees, internally displaced and stateless people and mobilizes action to provide solutions.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks.
In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR s core values of professionalism, integrity and respect for diversity.
promote the work of engaged businesses and civil society actors.
g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.
g. digital diplomacy, action-driven campaigns, fundraising).
build on communications successes.
Additional duties for news and media roles :
are briefed regularly on issues of importance to UNHCR, and have access to information and UNHCR expertise.
Additional duties for news and media roles within the Global Communications Service
Additional duties for news and media roles within Country Offices
Additional duties for news and media roles within Regional Bureaux
Education & Professional Work Experience
Years of Experience / Degree Level
or 1 year relevant experience with Doctorate degree
Field(s) of Education
Communications; Public Information; Media
Film / Video; or other relevant field.
Field(s) of Education marked with an asterisk* are essential)
Certificates and / or Licenses
Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Minimum 1 year of professional experience in journalism and / or communications, mainly at international level.
Strong social media presence. Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers.
Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc.
Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems.
Experience with digital analytics and performance reporting.
Required skills will vary according to the precise nature of the role, location, etc. but may include :
CO-Digital content production
CO-International Media Contacts
CO-Journalism (incl. print, broadcast, photography, video, layout & graphics)
CO-Preparation of key messages / talking points / speeches
CO-Video production for digital platforms (including news organizations)
IT-Web Content Management
MS-Drafting, Documentation, Data Presentation
Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs : Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs : Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs : Knowledge of English and / or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties.
This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and / or desirable qualifications relating to the specific operation and / or position.
Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Position Competencies C001L2 - Accountability Level 2
C002L2 - Teamwork & Collaboration Level 2
C003L2 - Communication Level 2
C004L2 - Commitment to Continuous Learning Level 2
C005L2 - Client & Result Orientation Level 2
C006L2 - Organizational Awareness Level 2
M001L2 - Empowering and Building Trust Level 2
M003L2 - Judgement and Decision Making Level 2
X001L2 - Analytical Thinking Level 2
X002L2 - Innovation and Creativity Level 2
X003L2 - Technological Awareness Level 2
X007L2 - Political Awareness Level 2 Additional Information
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.