Has responsibility for handling daily Customer Service tasks and
interacts with both internal stakeholders as well as External
Clients / Shippers. May support peers with technical or process related
challenges during process execution.
As in-house at customer facilities, you are responsible for the operational support of client, taking the responsibility of the efficient coordination and execution of their service level agreement with their clients, details are as follows :
Operations Follow Up and support to client :
To Ensure that all the necessary parts to perform of client maintenance service are available.
To guarantee the installation of the maintenance units and their return to the origin country as needed.
In case of any discrepancies, to properly follow up.
To Support and follow up the execution of client maintenance service as per their service level agreement.
To Support of client technical sales team (SAR, SKAM) with any concerns related to operation (both parts and services), in the installation of MRK material and coordinating spare parts shipment as requested.
Also, to monitor the installation of urgent parts if needed.
Inventory control :
To control of client inventory as per service level agreement.
To group and keep identified the corresponding spare parts as per of client requested maintenance service.
To control the of client spare parts inventory corresponding to the equipment covered by of client service level agreement.
General Area of Responsability
Skills & Qualifications