Collections Specialist
Philips Lighting
Ciudad de Panama, Panamá, Panama
hace 5 días

You are responsible for

Manage an active customer base of accounts

Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

Accountable for reporting any disputed / short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution / payment.

Escalate major collection issues with Management that may require special attention / support.

Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

Support and develop accounts receivable lean process improvements.

Prepare proposals for agency placement and write off to bad debt.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you should have the following skills and experience :

Bachelor's degree

2 years of working experience preferable

Customer First mindset

Strong collections background in business to business collections with a customer service / retention mindset

Fluent in English, Spanish is a plus

Experience in negotiation, customer service and strategic thinking

SAP or similar ERP accounting application experience preferred.

Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

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