HR Operations & Admin Senior Associate
NTT DATA Services
Panama City, 8, PA
hace 3 horas

Req ID : 100284

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a HR Operations & Admin Senior Associate to join our team in Panama City, Panamá (PA-8), Panama (PA).

Responsibilities / Duties / Functions / Tasks

To perform HR / related activities on Successfactors platform, primarily pertaining to the employee life cycle (from Hire to Retire)

To process the various HR transactions as per the laid guidelines / SOP

Outbound / Inbound calls from employees & other HR Staff (Good Communication Skills)

To receive / respond to email inquiries - (must have good email writing skills)

To perform tasks within the turnaround time and be able to multitask on a day to day basis

To act as SPOC for a set of business units.

To conduct New Employee Orientations & maintain personnel files

Open for new business process changes and adaptability for new systems / technology

Entering / maintaining data in HCM modules within Successfactors

Responsible for Managing employee files.

Preferences :

Any certification / degree in HR will be given preference

Solid communication and interpersonal skills.

High level of accuracy and attention to detail.

Knowledge and understanding of HR processes, programs and policies.

Prior experience of HR Master data maintenance.

Job Level Specific Duties

  • Provides first-level support in response to basic and recurring customer questions through email or phone.
  • Focuses on responding to questions typically in a single specific HR area.
  • Performs employee data entry into HRIS.
  • Coordinate new hire information into systems as well updating employee change-of-status.
  • Audits and corrects system employee data issues.
  • Assists more senior level team members by researching questions.
  • Prepares standard weekly / monthly reports for organization.
  • Escalates more complex issues to senior level team members or leadership.
  • Typical Years of Experience : Typically requires 1-3 years relevant experience.

    Minimum Education and Certifications

  • High school diploma or equivalent required.
  • Associates degree, technical college or some college course work preferred.
  • Skills

  • Basic customer service skills - including the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs.
  • Ability to demonstrate initiative and good judgment in resolving issues affecting customer.
  • Basic knowledge of a broad spectrum of HR policies and practices.
  • Basic PC and MS Office application skills.
  • Attention to detail and accuracy.
  • Understanding of the importance of confidentiality and data security.
  • Self-starter with good time management and problem solving skills, with an ability to handle multiple priorities.
  • Good communication skills (written and verbal) with attention to a high level of tact, diplomacy and confidentiality.
  • Physical Requirements / Working Conditions

  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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