The Service Transition Engineer is responsible for proper handoff management for all Technology projects, with a focus on helping the areas of Engineering in the transfer of solutions to Operations.
He / she will act based on technology project plans and delivery requirements
This position is responsible for planning, document, and delivering all entertainment and connectivity projects to Operational areas.
Establish overall handoff scope, aligned with the technical solution from engineering team.
Manage communication of progress within the core team and external stakeholders and escalate issues as necessary.
Coordination of wide range of cross-functional internal and external resources to ensure that programs are within the scope and on schedule
Actively participates in the key planning of program milestones and drive alignment to these milestones
Review program plans regularly and clearly communicate program status, including program risks and their mitigation strategies
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Preferred education / qualifications :
Bachelor level, Industrial / Electrical / Electronic / Information Technology and / or comparable technical engineering degree.
Knowledge & Experience :
Ideally educated to degree level or alternate appropriate industry experience.
Demonstrable experience of 4 to 6 years working in a large telco in a complex operational environment
Proven experience engaging effectively with executive and senior level management.
Experience and appreciation of working in a customer focused environment essential.
Skills & Abilities :
Proven experience in the management of highly complex technological projects.
Understanding of high-level technology for technical solutions.
Ability to define and plan tasks to operate and monitor technical solutions, able to anticipate future scenarios or changes and modify the plans
The key is to have proactive and clear communications with the direct line of reports for the progress of the project, contingencies, plans / alternative solutions
Has the ability to communicate effectively at all levels, translating a complex technical language into a high-level executive narrative.
Proven experience in the management of technological projects.
Ability to promote improvement programs in diverse and complex environments.
Proven ability to establish and maintain effective internal and external work partnerships at all levels through a collaborative approach.
Demonstrate great influence and persuasive skills, encourage colleagues and teams to change established processes and achieve improvements and best practices.
Punctuality in all actions with quality awareness towards the services received and provided.
Strong verbal and written communication skills, ability to establish solid business relationships in multiple locations.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.