GBS Operational Excellence Lead
Ciudad de Panama, Panamá, Panama
hace 6 horas

You are responsible for

  • Designing, developing, and implementing the Process Simplification roadmap for GBS, to deliver quantifiable results in quality, cost, and productivity
  • Evaluate key business metrics and engage with the Managers to help them identify opportunities where Lean, Six Sigma, and other methodologies can be used to improve Customer Satisfaction, Efficiency and Productivity
  • Able to trigger, plan, execute and sustain, value stream mapping, kaizen events, and process improvement projects applying a structured Problem Solving (i.
  • e. DMAIC, A3, PDCA) methodology achieving quantifiable results

  • Provide coaching and guidance to management and team members on process improvement and Kaizen event planning, execution, and follow up, and coaching in the Daily Management process to drive performance
  • Able to develop and deliver training to develop people’s skills in CI methodologies and tools
  • You are a part of

    A unique combination of a critical and ambitious role that is part of an empowering office environment. You will be actively encouraged to make improvements, establish the best in class service, and have a direct impact on our company's success.

    To succeed in this role, you’ll need a customer-first attitude and the following

  • Fluent in English advanced or native-like skills both verbal and written
  • At least 5 years of relevant work experience in a global operating company in a regional or global role, successfully managing various projects and deploying an organization-wide Continuous Improvement program that has delivered quantifiable results in quality, cost and productivity
  • Degree in Business or Engineering required; Master's Degree preferred
  • Lean Six Sigma Black Belt Certification (or equivalent) is preferred
  • Strong interpersonal, communication and presentation skills
  • Strong Project management skills, process, and analytical mindset
  • Good training, coaching and leadership Skills
  • Able to work independently and within a team
  • Experience working in shared services, GBS organizations that include Order-to-Cash, customer service or financial services processes, is valuable
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