Contact Center Planner
Philips
Ciudad de Panama, Panamá, Panama
hace 4 días

Job Description

In this role, you have the opportunity to

Own the coordination of services to secure the proper operation of medical devices. The Planner is accountable of coordinating all the items required to deliver an on-site servicing : Customer’s availability, Engineer’s agenda, Engineer’s travel plan and spare parts supply chain.

You are responsible for

  • Manage the Engineer and Applications agenda to deliver services to Philips customers
  • Schedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New Projects
  • Coordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes
  • You are part of

    The Center of Excellence team located in the Panama City, Panama responsible of the Latam operation.

    To succeed in this role, you should have the following skills and experience

  • Advanced English (written and spoken) - required
  • Excel - Advanced - required
  • Strong communication, problem solving and negotiation skills
  • Previous experience in Customer Service, Logistics positions
  • In return

  • We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path
  • A career with a world-class brand committed to improving people’s lives through innovation
  • Strong leadership and mentorship from a group of professionals
  • Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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