Csm Practice Leader For Ai Applications
confidencial
Panamá, Panamá, Panamá
hace 8 horas
source : Jobomas

As a Customer Success Practice Leader for AI Applications, you will apply your product knowledge and technical skills to build and scale on adoption, expansion, and renewal assets for this portfolio area.

These assets will be used by the Customer Success Managers (CSMs) in the markets to help their customers achieve business value from their software and services investments.

You will work the CSMs to drive a technical community of practice for your product / portfolio ensuring knowledge sharing, best practices, and expertise at scale.

To be successful in this role you : Demonstrate a history of success as a product and / or technical expert. The focus area for this role is Complex Engineering (Engineering Lifecycle Management).

  • Deeply understand customer business and technology needs to make the adoption assets real and relevantCollaborate with CSMs and market leaders to understand why your portfolio is / is not being adopted;
  • put places in place to drive adoption, growth, and retentionUnderstand the post sales adoption phase with evidence of delivering solutions into productionServe and seen as a trusted technical expert by customers, communities, and IBMersHave a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsHave handled difficult customers or situations and can demonstrate resolutionsWillingness to take initiative and tackle things on your ownAbility to navigate data and people to find answersExecute customer success plan to drive adoption post-deployment

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