JOB SUMMARY : Provides support to Clinical Lab Specialists (CLS) and builds relationships with customers through daily interaction with customer on the telephone and e-
mail. Handles routine customer matters related to establishing accounts, entering orders, maintaining pricing and following up on order questions and product status.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES :
Processes return authorizations, credits, traces customer order shipments and researches and resolves short shipment claims.
Applies customer credit card payments, spreads unapplied cash and credits as requested by the customer.
Set-up and process routine / standing orders as needed for customers.
Utilizes Siebel for alert comments to flag and identify assigned accounts.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for : · Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
EXPERIENCE : 1-3 years call center and / or customer service experience or equivalent required. EDUCATION : High school diploma or the equivalent required.
SPECIALIZED KNOWLEDGE AND SKILLS : Strong customer service and verbal and written communication skills. Good telephone etiquette.
Ability to answer a high volume of calls and prioritize tasks. Effective dispute resolution. Ability to learn applicable computer systems.
Ability to work independently with limited supervision. OTHER : Travel to meetings, customer sites or training sites may be required on occasion.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.