Senior Analyst, Order To Cash
Brand : Estée Lauder Companies
Day to Day Service Delivery
Oversee Third Party Provider in the carrying out of AR management strategies for the North American portfolio
Provide Third Party Provider with guidance and assistance for day to day AR management activities
Ability to perform root cause analysis and recognize potential commercial reasons for delinquency issues
Resolve commercial issues causing delinquencies through strategic ongoing cross functional relationships / coordination with all levels of sales personnel, Customer Service, Order / Billing, Sales Administration areas and other departments as needed.
Recognize credit risks and escalate when appropriate
Participate in projects around process redesign, new brand integrations, and system implementations
Engage in and suggest continuous process improvement ideas
Ensure that all activities are performed in the most efficient and effective manner possible
Minimum Education level : Minimum Education level :
Bachelors in Accounting / Finance / Administration preferred
Minimum Years of Experience : 4 years
Travel Time : 5 %
Required Language Proficiency : Fully bilingual (native or near native)
Brings personalized experiences to enhance delivery
Provides responsive and flexible services
Creates an accountability and own it culture
Innovative / Change agent. Experiments with new concepts and approaches. Comes up with creative solutions to difficult problems
Data and SLA commitment driven
Continuous improvement and service-oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience
From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.
A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new OneSource operation center.
This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.
Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new team will provide a one-
stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.
In addition to delivering exceptional service to the ELC businesses each day, the team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.
New site, new team, new opportunity.
This role is critical in providing financial support for the North American Order to Cash (OTC) team, carrying out Accounts Receivable management strategies for the US and Canada retail and department store portfolio.
Demonstrating a customer first’ attitude, the individual will partner with other functional areas to ensure the accurate and timely delivery of financial services.
This includes the oversight of a Third Party Provider in the management of AR processes including but not limited to, AR Invoicing / Billing, Collections, Cash Application, and Deductions Management.
The candidate will need to demonstrate a strong financial skillset in order to analyze complex business transactions and understand their impact on end financial statements.
In partnership with OTC leadership, the individual will actively participate in identifying efficiencies and opportunities to improve the overall service delivery model.
Job : Finance & Accounting
Primary Location : Latin America-PA-8-Panamá
Job Number : 1914285