PM Operations Manager
Ciudad de Panama
hace 1 día

In this role, you have the opportunity to

make life better

PM Operations Manager is responsible to support the GBS PM Functional Services Leader in managing the Project Management Services of the GBS working closely with partners and a group of GBS project managers to deliver the PM services with highest quality.

The PM Operations Manager will use the governance, processes, practices, and tools established by the organization to provide PM services, provides administrative support for the GBS PM Functional Services Leader, and maintain close relationship with partners.

When appropriate, PM Operations Manager may also develop standards, tools and practices to specifically support the PM services from GBS.

Additionally, he / she is responsible to guide and monitors the activities of group of project managers providing the PM services to the partners and manage risks / issues and escalations.

You are responsible for

  • Responsible to act as single point of contact for GBS Partners requesting project management as a Service including the requests for Partner Dedicated Project Manager (PDPM) services
  • Initiate and execute new Partner on-boarding according to the processes and ensure close communication with the Partner to build long term relationships
  • Responsible to review, validate and track all the requests received for PM services
  • Work with Talent Acquisition team to ensure right resources are acquired for the PM services
  • Responsible to work with Philips PM Practice team during the recruitment of the project managers to validate the vacancy description and seek interview support wherever required
  • Responsible to manage PM resource allocation tracker and ensure maximum utilization of the project management resources
  • Identify, document and manage the risks / issues in providing the project management services to Partners
  • Report on regular basis the status of requests and on the status of allocated PM’s to our Partners and work on resolving any conflicts
  • Ensure application of project management methodology, best practices and standards in projects delivered by GBS project managers
  • Work with GBS PM Functional Services Leader on competency development, training and career opportunities for the GBS project managers
  • Plan and execute different governance meetings with Partners at different leadership levels as defined in the process framework
  • Liaison with Philips PM Practice on GBS project managers competency development, certification and also on project management processes / standards applicable for Partner projects
  • Support GBS PM Functional Services Leader on AOP planning on offering project management services, forecast resource utilization and initiate required actions to ensure utilization
  • Ability to market project management services across different organizational units in Philips, build a strong pipeline and ensure realization of the more requests for GBS
  • Has the entrepreneurial skills to develop the project management services from GBS as a key offering
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach;
  • resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity

  • Fosters excellent cross functional communications and integrates the work of multiple stakeholders to achieve business objectives
  • Ability to navigate in a highly matrixed organization effectively
  • Solid interpersonal and collaboration skills
  • Exercises judgment and influence on key process decisions within an area
  • You are a part of

    A unique combination of a critical and ambitious role that is part of an empowering office environment. You will be actively encouraged to make improvements, establish the best in class service, and have a direct impact on our company's success.

    To succeed in this role, you’ll need a customer-first attitude and the following

  • Bachelors degree, or equivalent
  • Has >
  • 7 years of working experience in managing a group of project managers

  • Be proficient in structuring complex tasks and coordination of complex processes
  • Good influencing and relationship building skills
  • Change management skills
  • Good process and data analytical skills
  • Being able to effectively prioritize and execute tasks in a pressurized environment and work proactively
  • Knowledge of PMBOK standard (preferred)
  • Experience in Lean tools (preferred)Excellent command of English (both verbal and written)
  • In return, we offer you

    We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

    This job comes with a competitive salary, excellent benefits and up-to-date training.

    How we work at Philips

    Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

    We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Our hybrid working model is defined in 3 ways :

    We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

    We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

    We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.

    Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.


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