ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.
More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.
OUR CULTURE TRUST TO BE TRUSTED : We trust each other without reservations and delegate our responsibilties continuously.
To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange : trust to be trusted.
BUILD FOR COMMUNITY : It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community.
We are global but we're audacious enough to aim for the stars. BE BOLD : Boldness is about challenging the status quo and not being afraid to make mistakes or take risks.
We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.
HOW WE WORK For the VTEX Project Team, education is an accelerator for businesses transformations. This team partners with companies worldwide to ideate, plan and implement transformative digital projects with VTEX's solutions.
Our goal is to unite education and business intelligence to architect the best solution and improve the learning curve of our clients, while at the same time feedbacking our product to make it, even more, business savvy .
As a senior architect, you will be in contact with all levels of the client, and in many situations required to present your proposals to C-level executives.
For this challenge, we are looking for a Business Solution Architect, who will be the VTEX specialist during the projects and will lead the team internally to help the clients to achieve their results.
This Solution Architect plays a pivotal role in driving our client’s success and ultimately our brand’s continued growth.
The Solutions Architect will be responsible for overseeing eCommerce projects from kickoff through launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences, while managing timeline and expectations. IN THIS ROLE, YOU WILL
Hold responsibility for the successful delivery of the project;
Implement KPI's for thorough follow through of project deliverables;
Orient, the client, and their team, to develop the best solution for the challenge;
Proactively manage client communications to ensure satisfaction - VTEX always assumes a leadership role;
Define and scope client requirements and deliverables - many times suggesting changes in client suggested approach;
Create, maintain and publish detailed project documentation;
Collaborate with internal teams and client stakeholders to creatively solve problems;
Identify risks, threats, or opportunities that could impact the success of the project, notifying the team and proposing solutions whenever appropriate;
Identify deviations between project scope and desired deliverables, initiating change requests as needed;
Provide guidance and transfer VTEX knowledge to the client and / or technical partner during the project, based on project documentation created by you and your team;
Establishes a deep understanding of the client’s business, processes, and procedures and apply that knowledge to affect the project’s success;
Provide Technical support to the client and partner throughout the project;
Ensure the use of best practices and apply lessons learned from previous projects as well as product updates from VTEX;
Share findings with VTEX Project Team;
Build technical / business cases based on your projects. WE WANT SOMEONE WHO HAS
Experience in the eCommerce industry;
Experience in a client facing role as the main point of contact;
Experience with Web Analytics;
Experience with eCommerce Marketing Strategy;
Familiarity with API Rest and Soap;
Ability to understand business needs, articulate trade-offs, and discuss solutions with the client and VTEX teams;
Able to manage multiple projects simultaneously;
Self-driven, goal-oriented, independent, and accountable;
Excellent interpersonal, verbal and written communication skills;
Able to work independently or with a team, and in a fast-paced, dynamic environment and deadline driven;
Strong problem-solving and analytical skills;
Willing to learn from and freely share knowledge with others, and comfortable participating in cross-functional teams;
Natural problem solver with a strong awareness of risk. Proactive person;
An understanding of industry trends, development principles, and project methodologies;
Availability to travel;
Organization and self-motivation to work in an environment with significant autonomy and flat hierarchy;
Already worked with VTEX Platform is differential;
Fluent in Portuguese and English. Other languages fluency is differential.