GBS Service Lead
Ciudad de Panama
hace 7 días

Job Description

In this role, you have the opportunity to

In this role, you will be responsible for operational leading the newly set-up satellite’ GBS hub. Main services to be delivered from Panama will be Finance and Supply Chain Management.

You are responsible for

  • Implementing continuous improvement initiatives using Six Sigma and Lean techniques to achieve strategic objectives cost savings, efficient operational performance levels.
  • Accountable for the SLA attainment for function in the hub & the KPI attainment for the function in the hub
  • Establish strong relationships with regional leaders through regular meetings and foster open dialogue between service leadership and internal customers with regards to service delivery and future innovation.
  • Provide direction to a fast-growing team (300fte) to be built up over the next 3 years through Lift & Shifts’ and external hires
  • Responsible for the growth and development of colleagues, ensuring consistency in role application and career path progression for team members.
  • Oversee the development and application of high-quality learning opportunities for team members and coach and develop team member skills to collaborate in a high-
  • performance manner, and act as a role model for leadership roles.

  • Support initiatives to attract and retain the best possible talent.
  • To succeed in this role, you should have the following skills and experience

  • Considerable success and demonstrated experience in Supply Chain Management or Finance (12+ years)
  • Experience in an outsourcing / vendor management services is a must.
  • Experience with managing under Service Level Agreement (SLA), Key Performance Indicators (KPI) and performance metrics and monitoring for in scope activities.
  • Strong leadership skills to lead and manage globally cross-culturally diverse teams in a global context
  • Strong influencing and negotiation skills, strong interpersonal and presentation skills
  • Proven track record in change management, and managing continuous improvement (LEAN, Six Sigma) and business transformation programs.
  • Good business acumen with the ability to synthesize creative solutions and ability to deliver results.
  • Bilingual (English - Spanish)
  • Main challenge :

  • Build mind set of KPI management and LEAN Leadership by systematically enabling continuous improvement (lead by example, benchmarking, employee contribution programs)
  • Focus maintained on Customer as the priority, accountable for delivering the SLA’s and keeping the KPI’s at the highest standard.
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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