About Estee Lauder Companies
ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.
They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.
Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.
From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.
A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center.
This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.
Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.
In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.
New site, new team, new opportunity.
The Transformation Sr. Analyst position is designed to assist in the planning, execution, continuous improvements, verification and analysis of the different reports that OS supports across the different workstreams.
This is a crucial position looking to develop new ways of working and automation to save time on the execution while guaranteeing the quality.
The Transformation Sr. Analyst is responsible of the communication with the Solutioning team, understanding the workstream’s priorities, needs and expectations, ensuring the Transformation team designs and executes plans to ensure the customer satisfaction.
Output measure (used to measure the success of a system)
In Process measures (valuable in providing actionable information sooner allowing action)
Role Specific Competences