Transformation Sr. Analyst
Estée Lauder Companies
Panamá, Panamá, Panama
hace 6 días

About Estee Lauder Companies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.

Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.

A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center.

This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.

Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.

In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.

New site, new team, new opportunity.

Position Overview

The Transformation Sr. Analyst position is designed to assist in the planning, execution, continuous improvements, verification and analysis of the different reports that OS supports across the different workstreams.

This is a crucial position looking to develop new ways of working and automation to save time on the execution while guaranteeing the quality.

The Transformation Sr. Analyst is responsible of the communication with the Solutioning team, understanding the workstream’s priorities, needs and expectations, ensuring the Transformation team designs and executes plans to ensure the customer satisfaction.


  • Planning the deliverables and operation one month in advance.
  • Being the POC for specific workstreams, lead / manage the team formed of junior analyst.
  • Sustain good communication with our Solutioning counterparts
  • Support business leaders in day-to-day decision making by providing financial data in a management-friendly format.
  • Deliver quality and timely on monthly activities, providing perspective on the teams’ progress and improvement plans
  • Maintain good relations with our stakeholders knowing their necessities and quick wins turn around.
  • Qualifications

    Output measure (used to measure the success of a system)

  • Above SLA metrics with good consistency in Quality and Timeliness.
  • Capacity Creation
  • Good stakeholder management skills, measured through survey sent to solutioning counterparts
  • Lead teamwork and team’s culture in the team
  • In Process measures (valuable in providing actionable information sooner allowing action)

  • Constant communication with leader and teammates / junior analyst in the case for team leads / assistant managers.
  • Good discipline to follow up of new developments and innovation efforts.
  • New interventions of the processes that allows to save time and ensuare the quality.
  • Identification of improvement and automation opportunities across deliverables
  • Role Specific Competences

  • Results Oriented
  • Good Stakeholder Management skills
  • Self-learner
  • Microsoft Office and Excel Intermediate or advance level
  • Additional Requirements

  • Major in Business, Finance, Economics, Industrial Engineering.
  • Minimum 2.5 Years of experience.
  • Fully bilingual, English and Spanish.
  • Additional Details

  • Work shift : Monday Friday. Business Hours
  • Travel time : 5%.
  • Location : Costa del Este, Panamá.
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