You are responsible for
Act as a liaison between the Factory and internal Philips customers within assigned regions and Market Order Managers.
Confirm delivery dates of orders to internal customers in alignment with supply planning.
Manages and reports on Past due orders and reschedules as needed.
Proactively and efficiently manage order backlog for assigned Key Markets.
Analyze system configurations, trigger changes and process upgrade orders working with international Key Markets on order related issues.
Accept and validate sales order by validating relevant information.
Manages DEFOA claims, RMA process and regulatory holds.
Effectively set priorities in order to meet commitments and established departmental goals, escalate issues appropriately and promptly to ensure optimum customer satisfaction.
All work must comply with Quality Standards, Philips standards of business conduct, ensuring established processes are followed.
First point of contact for the logistics organization for assigned scope for order fulfillment subjects.
You are a part of
Global Business Service department with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in related fields with Supply Chain or Business Administration.
2 years of Order Management equivalent experience.
Intermediate level of Microsoft Excel.
Proficient level of English, written and oral communication.
Ability to work independently and optimally with cross-functional and virtual teams.
Ability to handle conflicting priorities, deal with pressure, and constant change.