Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, and to work and enjoy new adventures.
What the role is
The Local IT Administrator will provide technical support to end users, and staff, through the right channels, as well as to manage and administer the IT environment of the company, globally, remotely and
What you will be doing
Local and remote networks administration / support;
Plan the Installation of IT
Research for the local suppliers and equipment suppliers.
Support Help Desk Platform
Creating Standard operational procedures (SOP) and guides.
Lead the routine research to improve the acquisition options and create a network involving local
suppliers in different locations.
Being responsible for communication between IT Manager and IT administrators
Diagnose and resolve technical hardware and software issues through live call, Helpdesk or internal
Keeping updated for the new solutions and technology in the market.
It may be required of the person in charge to participate in a support system outside business hours.
Keep the system updated in the management of the clients, contractors and suppliers.
Giving feedback to improve in any aspect related to high performance
Train new hires as needed and ensure policies and procedures are followed.
Document all interactions in the appropriate ticketing tool;
Create and design new network, wi-fi and CCTV infrastructures through diagrams and proper / complete support documentation;
Coordinate with the different departments to achieve optimal production of work in all area.
Promote network security measures;
Install and fix hardware issues on site and remotely through internal platforms;
Support Team members while doing on site fixes
Support on Technical set up, Floor Planning of New Opening Locations
Support on Project Coordination for IT Infrastructure Improvement Projects
IT Standards revisions and updates based on necessity
IT Project Manage and Execution
Act as an escalation point of contact for all internal client network, telco, hardware and software issues;
What you need for the role
Fluent English, Spanish is a plus;
Project management experience
Bachelor’s degree or technical course in IT, computer science or related field of study;
Understanding network infrastructure
Strong TCP / IP networking knowledge and troubleshooting experience;
Ability to quickly learn technologies and products using documentation and internet resources;
Network devices configuration knowledge : routers, gateways, switches, access points;
VMware, Hyper-V, Azure or AWS general knowledge;
Office 365 or G-Suite general knowledge;
Linux, Windows, and OSX operating systems general knowledge;
Willing to learn and agility skills;
Good analytical, problem-solving and proactive skills;
Not required, but preferred :
CCNA or another Networks certification course;
Experience with UniFi devices;
Experience with AWS;
Experience with ITIL;
What can you expect
Competitive package with significant performance upside potential
No dress code
Pet-friendly (as long as your pet is friendly)
Multiple online training opportunities
Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
A free vacation day on your birthday!
Amazing referral program with cash and global holiday packages; we know you hang out with other great people
Additional country-specific benefits