Information Technology Administrator
Selina
Casco Antiguo, Panama
hace 5 días

Who we are

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, and to work and enjoy new adventures.

What the role is

The Local IT Administrator will provide technical support to end users, and staff, through the right channels, as well as to manage and administer the IT environment of the company, globally, remotely and

locally.

What you will be doing

  • Local and remote networks administration / support;
  • Plan the Installation of IT
  • Research for the local suppliers and equipment suppliers.
  • Support Help Desk Platform
  • Creating Standard operational procedures (SOP) and guides.
  • Lead the routine research to improve the acquisition options and create a network involving local
  • suppliers in different locations.
  • Being responsible for communication between IT Manager and IT administrators
  • Diagnose and resolve technical hardware and software issues through live call, Helpdesk or internal
  • support tools
  • Keeping updated for the new solutions and technology in the market.
  • It may be required of the person in charge to participate in a support system outside business hours.
  • Keep the system updated in the management of the clients, contractors and suppliers.
  • Giving feedback to improve in any aspect related to high performance
  • Train new hires as needed and ensure policies and procedures are followed.
  • Document all interactions in the appropriate ticketing tool;
  • Create and design new network, wi-fi and CCTV infrastructures through diagrams and proper / complete support documentation;
  • Coordinate with the different departments to achieve optimal production of work in all area.
  • Promote network security measures;
  • Install and fix hardware issues on site and remotely through internal platforms;
  • Support Team members while doing on site fixes
  • Support on Technical set up, Floor Planning of New Opening Locations
  • Support on Project Coordination for IT Infrastructure Improvement Projects
  • IT Standards revisions and updates based on necessity
  • IT Project Manage and Execution
  • Act as an escalation point of contact for all internal client network, telco, hardware and software issues;
  • What you need for the role

  • Fluent English, Spanish is a plus;
  • Project management experience
  • Bachelor’s degree or technical course in IT, computer science or related field of study;
  • Understanding network infrastructure
  • Strong TCP / IP networking knowledge and troubleshooting experience;
  • Ability to quickly learn technologies and products using documentation and internet resources;
  • Network devices configuration knowledge : routers, gateways, switches, access points;
  • VMware, Hyper-V, Azure or AWS general knowledge;
  • Office 365 or G-Suite general knowledge;
  • Linux, Windows, and OSX operating systems general knowledge;
  • Willing to learn and agility skills;
  • Good analytical, problem-solving and proactive skills;
  • Not required, but preferred :

  • CCNA or another Networks certification course;
  • Experience with UniFi devices;
  • Experience with AWS;
  • Experience with ITIL;
  • What can you expect

  • Competitive package with significant performance upside potential
  • Remote-friendly
  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • A free vacation day on your birthday!
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people
  • Additional country-specific benefits
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