CI Component Application Specialist-Hydraulics- Pumps and Motors
Caterpillar
Panama City, Panama
hace 1 día

IT'S YOUR TIME!

It's Your Career. Make it Matter

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

At Caterpillar, you build what matters whether it’s the career you want, crucial work skills, strong relationships or new digital technologies.

There are big jobs to be done worldwide building critical infrastructure, bolstering local economies, meeting the demand for energy and that work is powered by our people, which is build through diversity, aiming to achieve the best results.

If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Come join our team! Apply for Industry Representative position

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance.

Caterpillar's Global Aftermarket Services Division (GASD) exists to support enterprise efforts to deliver value-added services to customers.

By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers.

If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join GASD.

JOB PURPOSE : To serve as a senior consultant at Caterpillar and subject matter expert in a specialized parts and service marketing field or specialty area where decisions and recommendations are made for strategic advantage and contribute to Percent of Parts Sales for Caterpillar branded parts growth.

JOB RELATED STATISTICS :

Geographical Responsibility :

Primary Interfaces :

Parts Product Groups, Corporate Parts & Service Marketing Groups, Regional Parts & Service Marketing Groups, Regional District Offices, Industry Groups, Dealers, and some direct customer interface.

JOB DUTIES : As a Component Application Specialist Hydraulics Pumps and Motors for Construction Industries with a focus on pumps and motors, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and POPS growth.

The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field.

Assignments / projects are complex and strategic in nature.

Leadership skills and the ability to sell ideas are fully developed. As an individual performer or as the project leader of a generally small group / task force of technical or marketing people a reputation as an expert begins to develop.

Must communicate effectively across product, industry, dealer and / or customer audiences to gain understanding and acceptance of ideas and recommendations.

Proven leadership in innovation of new or improved ideas / processes is key to this role, along with the execution to the market.

Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers and customers to implement services marketing activities and drive parts growth.

Duties may include :

  • Document and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Hydraulic Component lifecycle in the Construction Industry segment
  • Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why
  • Define optimal set of aftermarket solutions for each machine and / or product, considering Total Cost of Ownership (TCO) requirements
  • Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met
  • Along with Service Marketing, develop customer messaging key attributes and value proposition
  • Develop Dealer Aftermarket Parts & Services Sales Training Content & delivery methods
  • Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projects
  • Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

    Good human relations skills are required to develop a collaborative, cooperative work relationship with others inside and outside the business unit.

    Generally, requires extensive travel to understand regional or worldwide business conditions. Incumbent has previous expertise within government agencies, national associations, dealers and / or customer groups.

    Qualifications

    Required Qualifications :

  • University degree OR +9 years of drivetrain parts marketing, drivetrain product and / or field experience.
  • Experience in drivetrain parts marketing, drivetrain product and / or field.
  • English Advanced
  • Desired Qualifications :

  • Product Group Experience
  • Broad business background, specific long-term product or industry knowledge and excellent communication skills.
  • Previous 6 Sigma Black Belt or project management experience
  • Strong project management skills
  • Proficiency in data analysis
  • Behavioral Skill

  • Accomplished in the use of business tools for communicating ideas
  • Ability to build strong relationships with various stakeholders at all levels
  • Self-starter and team player
  • Strong communication, presentation and training skills
  • Ability to deal with sensitive issues, mentor and coach, and / or persuade others on new methods of equipment application, new technology and distribution methods.
  • Important :

  • Travel is 50% , domestic and international
  • EEO / AA Employer. All qualified individuals including minorities, females, veterans and individuals with disabilities are encouraged to apply.

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