Operations Officer
The World Bank
Panama City,Panama
hace 6 días


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges.

The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development.

With 189-member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

For more information, visit www.worldbank.org.

Country Management Unit (CMU) Context

Within the World Bank, the Central America CMU is located in Panama City and covers Panama, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica and the Dominican Republic.

The CMU is responsible for ensuring the implementation of the Bank’s business model and the effective delivery of services through country strategy formulation and implementation, policy dialogue, portfolio management, and country relations.

The World Bank has a strong engagement in Central America and the Dominican Republic, with a program that spans across several sectors, including agriculture, fishing and forestry, education, health, social protection, trade, energy, transport, water, sanitation, and waste management, disaster risk management, financial sector, and public administration.

The World Bank’s program consists of 45 projects, totaling over US$5 billion in commitments. The World Bank’s program also includes technical assistance and advisory services and is closely coordinated with IFC, MIGA, as well as with in-country donors.

The Operations Officer, reporting to the Central America Operations Manager, will be a key member of the Panama Country Office and the CMU, with substantive responsibility in strategy formulation, program development, portfolio monitoring, supporting project teams, preparation of briefing notes and supporting relations with clients and partners.

The selected Operations Officer will be based in Panama City, Panama.

Role & Responsibilities :

Key responsibilities and qualifications for this position will include :

  • Portfolio monitoring : In coordination with the Operations Manager, the Operations Manager and team members based in Panama, the Operations Officer will have responsibility for monitoring project portfolio and operational performance, quality and trends, including ensuring compliance with Bank policies and working with teams to develop and implement action plans to improve implementation and resolve problems.
  • Communication with counterparts : In close coordination with the Operations Manager and sector specialists, the Operations Officer will develop and maintain regular country contacts with client counterparts in government, as well as with NGOs, civil society, private sector, academia, opinion makers and stakeholders in general.
  • Support for media communications will also be a part of this role, in coordination with the Communications team.

  • CMU tasks : The Operations Officer will assist the Operations Manager, Sr. Operations Officer, and Program Leaders, as needed, in responding to internal and external requests to the CMU, including reviewing Board packages and other internal documents, preparing presentations, briefs and providing inputs to other documents, supporting orientation and development of other operations staff and assistants in Panama, and undertaking task management responsibilities as necessary and assigned by the Operations Manager.
  • Country Strategy and Program Development : The Operations Officer will be a team member for the preparation of key country engagement documents, such as the Country Partnership Framework, and will integrate perspectives from Country Team members and other stakeholders in the preparation of such documents, working closely with Program Leaders to support the dialogue with partners on the ground, including consultations as required.
  • Selection Criteria

  • Master’s degree in a relevant discipline (e.g. economics, management, business administration, social sciences, technical studies, or another field related to development)
  • At least 5 years of relevant professional experience
  • Experience working with economic data and projections highly desirable
  • Integrative Skills

  • Strong collaboration and interpersonal skills, and ability to develop and maintain effective relations across boundaries and with partners inside and outside the WBG
  • Solid integrative thinking and ability to support management and project teams in developing an integrated point of view around development challenges
  • Policy Dialogue Skills

  • Ability to identify and assess policy issues and communicate findings / points of view verbally and in writing (through reports and papers)
  • Diplomatic skills to facilitate participation in the dialogue with government and / or other stakeholders as part of Bank teams
  • Knowledge and Experience in Development Arena

  • Full familiarity with the WBG’s organizational structure, complementarities among different Bank Group agencies, with ability to apply this knowledge
  • Familiarity with Bank’s development initiatives and policies and practices related to lending and non-lending operations
  • Ability to find and use relevant information / data to be used in the preparation of briefs, reports, and other written documents
  • Communication & Influencing Skills

  • Ability to tailor communication style to meet audience needs and deliver information effectively in support of team or workgroup
  • Strong analytical ability, and strong verbal and written communication skills including the capacity to draft concise reports, minutes, briefs, and correspondence, in both English and Spanish
  • Ability to share knowledge
  • Internal and External Stakeholder Engagement

  • Strong regional knowledge, particularly of its political economy, and how it shapes its development agenda
  • Ability to contribute to high-level events (i.e. with Development Partners, Government, and other stakeholders) and to handle requests, and contribute to country dialogue
  • Ability to independently coordinate and engage with stakeholders from various parts of WBG, providing substantial inputs into and participating in the dialogue with external clients and stakeholders, including governments, NGOs and CSOs, and development partners
  • Bank Instruments, Policies, and Procedures, and Ability to Proactively Apply Them

  • Solid operational experience and familiarity with World Bank’s policies and procedures; ability to apply them in different contexts, advise teams to resolve bottlenecks, and find pragmatic operational solutions;
  • ability to exercise quality assurance of documents at different stages of project cycle; ability to write country products

  • Ability to review strategy and project documents for compliance with relevant Bank operational templates, policies, and procedures
  • Strategy Formulation and Policy and Program Design

  • Solid knowledge and experience of country cross-cutting and / or macro issues relevant to World Bank Group’s work
  • Familiarity with Bank’s strategy for Panama (SCD) highly desirable
  • Ability to distill programming options from country engagement issues and priorities
  • Ability to translate understanding of key corporate and development partner initiatives related to country engagement into formulating options for Bank engagement, including key country engagement products
  • Project Design, Implementation, and Management

  • Experience with project preparation and management concepts and processes
  • Ability to support project teams, partners, and clients in project preparation and implementation (including liaising with experts on planning, budgeting, project financing, procurement, disbursement, legal issues, and safeguards)
  • Ability to identify key risks in achieving expected project outcomes, proposing tailored mitigation measures with attention to good practices
  • Ability to carry out data collection and background analysis on relevant project design and implementation issues, including good practices and lessons learned
  • Ability to contribute to the development of action plans to resolve preparation and implementation bottlenecks and monitor the execution of such plans
  • Ability to draft sections of key documents, keep project records in the Bank systems, and draft meeting minutes
  • Portfolio Management and Results Monitoring

  • Ability to independently monitor and analyze portfolio data (including trust funds), prepares materials for portfolio reviews / deep dives, including areas of project risk assessment, ratings and mitigation measures, and results monitoring, and identify cross-cutting issues and key trends
  • Ability to : (i) identify key portfolio risks in achieving expected project outcomes, proposing tailored mitigation measures with attention to good practices;
  • ii) carry out data collection and background analysis on relevant project design and implementation issues, including good practices and lessons learned;
  • and (iii) contribute to the development of action plans to resolve preparation and implementation bottlenecks and monitor the execution of such plans.

  • Ability to contribute to portfolio reporting focusing on the Region’s / CMU performance indicators; interacting with task team leaders and other departments on emerging issues while flagging issues to CMU management.
  • The WBG Core Competencies : https : / / bit.ly / 2kbIA7O

    COS competencies :

    https : / / worldbankgroup.sharepoint.com / sites / hr / Documents / Career Management / Professional Family Mapping / COS PFM Criteria.pdf

  • The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance;
  • and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

    We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

    Learn more about working at the and , including our values and inspiring stories.

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