Head of Service Fulfilment Americas OCL
Apm Terminals
Panama City, PA
hace 15 horas

We have a vision larger than the ocean : to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.

We count on our people to make it happen.

Maersk is looking for exceptional talent to be our Head of Service Fulfilment within the Ocean Customer Logistics team in Americas.

This is a unique opportunity to be at the forefront of a significant strategic transformation, and growth push in one of the world’s leading ocean and logistics companies.

In this position, you’ll be responsible for the capacity management, contingency operation handling, and the equipment flow planning & execution, through the constant care of the customer journey.

This a role with a flexible location within Americas Region.

We Offer

Working with the best people in a global team culture with growth opportunities in an industry that has a significant impact on the world economy.

Working at Americas Ocean Customer Logistics brings a unique blend of a conglomerate with rich heritage and enthusiastic, fast paced logistics company.

We believe in encouraging our employees to learn, take risks, and grow their career. You bring your hand-on work ethic, positive attitude and strong leadership skills.

Key Responsibilities

  • Be accountable for the Execution Operations activities for all vessel calls, including load, discharge, transshipment process & value-added services fulfilling our Delivery Promise and creating Customer outcome solutions.
  • Drive the standardization and automation of processes to improve our customer solutions.
  • Be responsible for port calls, cargo cut-off & special handling, customer exceptions, and optimization of the Execution process in close coordination with the Ocean Fulfillment team.
  • Handle Vessel & cargo emergencies in coordination with other functions and stakeholders.
  • Drive organizational effectiveness by supporting the creation of differentiated career paths, hiring specialists where relevant, ensuring diversity and enabling our employees’ growth through learning and development.
  • Represent the company as Industry Leader towards Customs authorities and other governmental entities related to container trade.
  • We’re looking for a candidate able to encourage organizational change :

  • Customer-focused, whether responding to support queries or developing new features and functionality
  • Responsible for collaborative customer engagement across the organization to ensure integration of solutions.
  • Solution orientation and problem solving skills
  • Excellent interpersonal and leadership skills, good at leading and developing people and change management.
  • Nurtures innovation
  • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
  • Notice to Applicants

    Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.

    We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

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