Location : Position is in Charlotte, NC! Preferred candidates to live in the SouthEast.The Client Leader is responsible for the end to end IBM client relationship, customer satisfaction, and financial portfolio results.
They are the overall lead for IBM and liaison with the client to provide pro-active POV and advise on client transformational vision / strategy by aligning IBM capabilities in Software, Systems, Cloud and Cognitive, and IBM Global Business Services (GBS) to help achieve them.
Many Distribution Clients are going through significant transformation. The IBM Client Leader will be required to pro-actively build and protect the current IBM footprint by increasing and widening our breath and depth to ensure it is a complete representation of the best IBM can offer across the IBM portfolio.
In addition, the Client Leader will leverage their advisory and consultative leadership skills and experience to help the client resolve business challenges by providing transformational solutions including consulting services, cognitive and cloud software solutions, and systems technology.
This role requires the Client Leader to quickly establish C-Suite executive leadership presence and credibility, cross-functional knowledge and ability to reinforce IBM's relevancy to both new and longer-term business executives within the account.
IBM has the opportunity to grow mindshare and market share by establishing ourselves as the trusted global provider of business solutions, and this is a critical mission and objective for this role.
Additional responsibilities include : Be the executive leader, including regular interactions with the C-Suite to develop, curate and sustain lasting relationships, which will be the drivers and orchestration for delivering excellence, relevance, and sustainable growth.
Own entire engagement model, starting with business development and extending towards, sales, business partners, relationship building, operational leadership, product and service delivery, industry experience and client satisfaction.
Strong collaboration with the extended IBM team to develop and execute plans to close business, achieve revenue and signings commitments, and deliver best in-class customer satisfaction.
Lead a core critical team consisting of a Global Business Service Partner, Client Technical Leader and Business Development Executives, and provide strategic direction to brand specialists.
Develop and execute strategies to meet revenue and financial targets, manage the account and teams to exceptional sales hygiene and governance, and sustain a management system internally and externally that is focused on achieving bottom line revenue growth for IBM with a particular focus on expanding the IBM Technology and Services Footprint.
Make important market share gains via IBM Services through the development of strategic Global Business Services growth opportunities and further sales execution closure of in-pipe opportunities.
Location : Position is in Charlotte, NC! Preferred candidates to live in the SouthEast.