Job Function : This position is responsible for the processing transactions for the employee lifecycle from hire to retire.
This role will input data and create records in the Oracle database whilst ensuring accuracy and data integrity. Leveraging tools such as case management system to track to agreed SLAs for customer service to the business.
Transactions OHRs will work in either the Onboarding team or the Job Data Change & Separations team. Accountabilities :
Inputs data with speed and accuracy, whilst ensuring data integrity
Responsible for the administration of all required offer packages and employment letters, to be created and delivered according to set standards.
Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms / letters as required
Responsible for maintenance of accurate and updated employee files
Understands scope of services and escalates items to others as defined.
Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.
Advanced command of English and at least one written and verbal local language
Excellent customer service focus and manner
Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
Excellent verbal and written communication skills
Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
Ability to solve problems in a timely manner and take initiative to make processes and programs better
Ability to learn new systems
Previous data entry or customer service experience preferred
Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred.
Excellent organizational skills
Ability to handle multiple requests in a timely manner
General analytical and problem solving skills
Strong interpersonal and listening skills
Ability to deal with ambiguity
Ability to handle confidential information
Ability to identify when data-related issues need to be escalated
Ability to work with diverse people
Ability to maintain objectivity under pressure
Language skills preferred (e.g. English, Spanish, Portuguese, French)