Internship Opportunity Reception Supervisor
Selina LTD
Bocas del Toro, Panama
hace 39 días

Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

Selina is disrupting the hospitality industry by combining the best aspects of boutique hotels, co-working spaces, and socially-

centred hostels. With a distinctive design style, deep local knowledge and robust tech, Selina promises travelers authentic local experiences, exciting connections with fellow travelers, and the power to live, work and create seamlessly abroad.

With 100+ locations opening around the globe, we have multiple job opportunities at any given time.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

Most of your responsibilities are (but not limited to) :

  • Manage receptionists tasks on the night / day shift
  • Process all guest check-ins and early check outs
  • Review receptionists’ reports
  • Obtain clean and organized reception
  • Accounting reports as required
  • Ensure to complete the logbook
  • Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests
  • Perform adjustments and corrections and rectify all PMS problems that occur during night shift
  • Verify that all registered guests have the payment applied correctly in the PMS
  • Prepare of End of day procedure
  • Make sure that all the arrivals for the following day are already assigned
  • Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
  • Check all accounts of guests who check out the next day
  • Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
  • Ensure standards of customer service
  • Ensure the good conditions of reception equipment
  • Must be able to perform the full night audit if needed
  • Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen in case on Events or Parties, is mandatory of coordinate all the security team
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
  • Requirements

  • 1-2 years of experience in supervisor role
  • Must be currently enrolled in the university
  • Bilingual
  • Knowledge of PMS system
  • Tourism / Hotel management background
  • This is a nonpaid internship (no monetary compensation is given)
  • Benefits :

    Accommodation in dorms / staff accommodations at the Selina location for the duration of the internship.

    Full free breakfast included everyday at location (exceptions may apply).

    Three free nights at any Selina’s hotel location around the world (in dorms).

    30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during internship program.

    Certificate of completion of the internship.

    20% discount in Selina’s F&B during internship.

    Free access to a variety of culture activities.*

    Free access to wellness activities.*

    Possibility to lead and implement an academic project.

    Free access to online Selina training opportunities.*

  • subject to availability and with the approval of his / her supervisor.
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