As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit www.digicelgroup.com for more.
Job Title : Pre - Sales Engineer
Primary objective of the job :
Responsible for delivering the technical win at customer accounts. The Pre-sales Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
They build customer trust in Digicel solutions, which results in customer success in the post-sale.
Main Duties and Responsibilities :
Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
Consults with customers, technology group to clarify and / or resolve problems, evaluate operational, and performance requirements.
Consults with customers concerning pre-sales design, development and maintenance of products / services.
Assists sales channel, field teams and customers with pre-sales technical solutions.
Responsible for knowledge transfer of advanced technical theory to target audiences.
Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and / or resolve problem.
Academic qualifications and experience required :
A degree in Business or significant evidence of experience in a similar role
5 plus years pre-sales experience selling complex, technical products
Bilingual Spanish / English (oral and written) (Essential)
Experience in Amazon Web Services, Google Cloud, Microsoft Azure and cloud application architecture
Technically competent in ICT and / or Telco solutions (Essential)
Sales Cadence oriented (Desirable)
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
Job Segment : Sales Engineer, TV, Pre-Sales, Sales, Creative